Complaints Procedure

How to Make a Complaint

We take all complaints seriously. Here's how to reach us:

• Email: complaints@phoneswitcher.co.uk
• Phone: 0800 XXX XXXX
• Post: [YOUR FULL UK ADDRESS]

Response Time

We will acknowledge your complaint within 24 hours and provide a full response within 5 working days.

Escalation

If you're not satisfied with our response, you can contact:

• Ofcom: 0300 123 3333 or ofcom.org.uk
• CISAS: Alternative dispute resolution for telecom complaints

Our Commitment

We aim to resolve all complaints fairly and promptly. Your feedback helps us improve our service.