phoneswitcher Talk to a UK Expert

Independent service: phoneswitcher is not O2 and has no affiliation with Virgin Media O2 or Telefónica UK. We are not O2 customer services. We help you prepare for your network call; we do not provide network support ourselves. How it works

Contact phoneswitcher (We Are Not O2)

Here is every way to reach phoneswitcher directly, plus what to expect when you do. If you actually need O2, the section below gives you O2's published contact channels.

We are not O2

phoneswitcher is an independent information and advisory service. We have no affiliation with Virgin Media O2 or Telefónica UK Limited. We cannot access, view or change anything on an O2 account, issue a refund, cancel or amend a contract, or fix a network fault. Only O2 can do any of that.

If you contact us, we can talk through your bill and translate the line items into plain English. We can also help you plan what to say before you contact O2 yourself. We never contact O2 on your behalf and we never connect your call through to O2.

You can also contact O2 directly through these published channels:

Ways to reach phoneswitcher

Choose whichever of these suits you. Each one reaches the same independent advisory service, not O2.

By phone

Talk to a UK Expert on 0113 320 5739

Calls charged at your standard UK rate and included in most inclusive-minute plans.

Mon–Fri 09:00-18:00 (Europe/London)

Calls recorded for quality; recordings deleted after 30 days.

You are never charged a fee by phoneswitcher for calling us. Your call is answered by independent UK advisers working with phoneswitcher. phoneswitcher may receive a fee from its advisory partners for the call.

Independent · Not affiliated with O2 · You are never charged a fee by us

By email

Write to us at . Tell us roughly what the query is about — a bill, a price rise, roaming, or a contract end date. Let us know if you have your latest bill to hand, so an adviser can reply with something useful on the first try.

By post

Post is the slowest route and is best kept for anything that needs a paper trail, such as a formal complaint about us. For a same-day question about your bill, phone or email is quicker.

What happens when you contact us

An independent UK adviser working with phoneswitcher reads or takes your query and responds in plain English. On a call, the adviser will first say who they are. They will confirm what phoneswitcher can and cannot do before going anywhere near your bill. Nothing is actioned on an O2 account during or after the conversation, because we have no access to one.

Some questions only O2 can answer, such as a credit being applied or a fault being logged. We tell you clearly when that is the case, and set out what to say and which department to ask for. The decision and the outcome always sit with O2, not with us.

A genuine contact with phoneswitcher never asks for your O2 password, PIN, one-time passcode or payment card details. If someone contacting you claims to be phoneswitcher and asks for any of these, treat it as a scam and stop the conversation.

Questions worth answering before you get in touch

A short answer usually needs less back-and-forth than a long one, so a little preparation on your side helps:

None of this is required. It simply means the first reply you get is more likely to answer the actual question rather than ask for the details first.

If you need a different way to get in touch

If a phone call does not suit you, email is the easiest alternative and there is no requirement to call first. If you need O2's accessibility support for something only O2 can action, O2 publishes a dedicated accessibility channel, which the Reach O2 section above links to.

If you are contacting us on behalf of someone else, such as a relative, say so when you get in touch. This applies if they have asked you to look into their bill. We can still only explain what the figures and terms mean in general; we cannot look up or change anyone's individual account, named or otherwise.

Some questions are common enough that we have already written them up in detail:

Independent · Not affiliated with O2 · You are never charged a fee by us

Is this a way to contact O2?

No. This page is how you reach phoneswitcher, an independent advisory service. We are not O2 and cannot access, change or view an O2 account. See the Reach O2 section on this page for O2's published contact channels.

What can phoneswitcher do when I get in touch?

We can talk through your bill, explain the line items and help you plan what to say before you contact O2 yourself. We cannot fix, refund or alter anything on your O2 account.

Will you ask me for my O2 password or payment details?

Never. A genuine contact with phoneswitcher will not ask for passwords, PINs, one-time codes or payment details. If anyone claiming to be us asks for these, treat it as a scam.

Does it cost anything to contact phoneswitcher?

You are never charged a fee by us. See the call-cost line next to the phone number on this page for the exact wording that applies to that number.

Talk to a UK Expert